If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it. You will be responsible for postage costs and ensuring the item reaches us in the same condition received. Please note that if the item returned does not satisfy these requirements we will not accept it. This policy does not affect your statutory rights. Refunds will be processed as soon as possible and not later than 14 days after confirming receipt of the items.
Return of Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.
In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at firstname.lastname@example.org.